At Loaded, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we have created this policy to ensure a smooth return process.
We accept returns of unused, unopened products within 30 days of delivery. Due to the perishable nature of our drink mixes, we cannot accept returns of opened items for quality and safety reasons.
To initiate a return, please contact our customer service team through our website. You will need to provide your order number and reason for return. Upon approval, we will provide you with return shipping instructions. Please note that original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.
Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days. Please allow an additional 2-5 business days for the refund to appear in your account, depending on your financial institution.
If you receive damaged or incorrect items, please contact us within 48 hours of delivery with photos of the damaged products or packaging. We will arrange for a replacement or full refund, including shipping costs, at our discretion.
Try Loaded with no risk! If you’re not 100% satisfied, you can trust in our 30-day money back guarantee.
Seasonal and sale items marked as "Final Sale" cannot be returned. Bundle or set items must be returned complete; partial returns will not be accepted.
We do not process direct exchanges. If you wish to exchange an item, please return the original purchase following our return process and place a new order for your desired item.
We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated date.
This policy does not affect your statutory rights under applicable consumer protection laws.
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Try Loaded with no risk! If you’re not 100% satisfied, you can trust in our 30-day money back guarantee.*
